Daisy Chain Project is looking for talented individuals who are passionate about advocating for and supporting children and young people with learning disabilities and/or autism and their families. We are recruiting for three Complex Needs Keyworkers to provide Triple P parenting training and early intervention to families identified by their community paediatrician or another relevant professional as in need of additional support. Keyworkers may/will also support families on the Dynamic Support Register whose child has been identified as at risk of school exclusion or hospital admission.  These roles are part of a two year pilot project commissioned by the CCG and will be community based and  work across the Tees Valley & Durham.

Location: The post will be based in the community and will be required to travel throughout the Tees Valley & Durham

Salary: £21,892-£24,157 (depending on experience)

Hours: Full time – 37.5 hours per week (ability to work evenings and weekends as required)

Contract: This post is for a fixed term of two years

Closing Date 31st August 2021. Early applications advised, this post will be closed as soon as we have received enough suitable applications.

This post is deemed to require an Enhance DBS check with rthe Disclosure and Barring Service due to the fact that there is access to children and Vulnerable adults.


Apply Now




With the support of the Senior Specialist Keyworker the post holder will work within a small team to provide training, advocacy and support to children and young people with a learning disability and/or autism and their families. The post holder will provide early intervention to families identified as in need of additional support and will also address any gaps in support experienced by families whose child is at risk of exclusion or hospital admission (the Dynamic Support Register). This role is one of three available and is part of a two year pilot project commissioned by the CCG and will work across the Tees Valley & Durham.



  • Deliver a rolling programme of Triple P parenting seminars to parent/carers across the Tees Valley & Durham (virtual)
  • Deliver a rolling programme  of Triple P Stepping Stones parent programme to up to 10 families at a time (face to face)

Person Centred Planning

  • Maintain a caseload of children, young people and families who have been identified as being on the Dynamic Support Register (DSR) or Pre DSR.
  • Work with the child or young person and family to develop a personalised plan based around their needs. Identify and agree outcomes and deliver this plan with flexibility.
  • Facilitate the provision of bespoke support to help a child, young person and/or their family develop the self-management skills needed to meet their agreed goals and outcomes.
  • Support parents to access and implement the support and tools needed to manage behaviour
  • Facilitate the provision of interventions to prevent admission to inpatient settings
  • Use creative and accessible techniques to communicate with children and young people with a wide range of communication needs e.g. pictures or role play.


  • Actively listen and accurately capture the child or young person’s wishes/views and preferences and convey these to other services as needed
  • Communicate clearly with the child, young person and their family to help them understand and navigate the system e.g. conveying complex legal and medical information in a clear and accessible way
  • Represent and champion the young person and their family in discussions around provision of care.
  • Advocate for families to ensure the necessary support is in place to enable them to remain within the community
  • Create a culture which prioritises keeping a child/young person within the home/community by persuasively communicating with a range of services including staff at different levels of seniority
  • Troubleshoot on behalf of the child, young person and family where neede
  • Identify changes that would lead to better outcomes for children/young people with autism and/or learning disabilities
  • Ensure action points from care plans, CETR’s and the dynamic registers are followed to ensure action is taken across teams

Signposting/Multi Agency Working

  • Identify, guide and refer families to other services where needed e.g. CAHMS, short break provision
  • Act as a link between health, social care and education
  • Maintain an up-to-date knowledge of the local offer and keep up-to-date with changes to provision in order to signpost and refer effectivel
  • Actively build and maintain relationships with a range of professionals across different teams and settings


  • Maintain accurate and up-to-date knowledge of relevant legislation and frameworks including Children & Families Act, Mental Health Act, Mental Capacity Act, Deprivation of Liberty Safeguards, 117 After Care Procedures, Human Rights Act.
  • Take a lead role in the safeguarding of children, young people and adults ensuring that best practice is adhered to at all times.
  • Attend all mandatory safeguarding training and ensure Daisy Chain’s policies and procedures are adhered to at all times.

Record Keeping

  • Maintain clear, accurate records of work with each young person/family in accordance with Daisy Chain’s procedures on record keeping.
  • Keep track of each young persons progress to gauge ongoing support requirements
  • Undertake administrative tasks necessary for the efficient and effective delivery of the key responsibilities in this role.

Additional responsibilities

  • Comply with the Charities’ Health and Safety policy in all employment practices
  • Maintain the integrity of the Daisy Chain brand in all internal and external communications
  • Work in ways, which promote equality of opportunity, participation and responsibility
  • Maintain a proactive approach to your role and responsibilities along with a commitment to contribute and maintain the positive working ethos within the Charity
  • Ensure attendance at staff meetings.
  • Undertake any training and development deemed necessary for the pursuance of the post.
  • Any other duties from time to time,commensurate with the level of the post.

This job outline is intended to indicate the broad range of responsibilities and requirements of the post. It is neither exhaustive nor exclusive but, while some variation can be expected in particular duties, the outline is considered to provide a reasonable general description of the post.



Successful candidates will have a strong work ethic, and share our Company values of Passionate, Inclusive, Empowering, Ambitious and Open. If you have worked in a similar setting before all the better, but most importantly we are looking for people who share our Ethos of improving the lives of families affected by Autism. The below details what we are looking for in an ideal candidate if it is Essential (E) Desirable (D) and how we will assess that skill, via your application (A) at Interview (I) or as part of a task during the interview process (T)



  • Experience of working with neurodiverse individuals with a range of complex needs – E,A&I
  • Experience of working in the community to provide a bespoke package of support to children, young people, adults and their families/carers – E, A&I
  • Experience of working with children and young people at risk of inpatient admittance – D, A
  • Experience of multi-agency and joined up working – E, A&I
  • Experience of engaging and communicating with a wide range of professionals including at multi-disciplinary panels – E, A&I
  • Experience delivering parenting training & courses – E, A
  • Experience delivering Triple P parenting training – D, A
  • Experience managing a caseload of families and providing behaviour management support in the community – D, A&I
  • Experience of crisis management – E, A&I
  • Substantial safeguarding experience E, A,I&T
  • Strong experience in the field of health, social care and/or education – E, A
  • Experience of interpreting and applying mental health legislation – E, A&T


  • NVQ Level 3 in Social Care (or other relevant qualification) – E, A


  • A strong knowledge base of therapeutic approaches to support children, young people and families with complex needs – E, I
  • A compassionate and empathetic approach towards children, young people and families – E, I
  • Ability to actively listen and convey the child or families voice accurately when advocating on their behalf – E, I
  • Ability to manage multiple competing case loads through effective time management – E,I
  • High levels of personal resilience and ability to support team resilience – E, I
  • Child centred planning skills and an understanding of personalised care – E, I
  • Ability to communicate complex legal or medical information in a clear and accessible way – E, I
  • Ability to champion the views and wishes of the young person/family in an assertive and clear manner -E, I
  • Mediation and relationship building skills – E, I
  • Ability to use creative & accessible communication based on a child or young person’s needs and preferences – E, I
  • Ability to apply skills and techniques to resolve or minimise conflict and distress – E, I
  • Ability & confidence to challenge and hold services to account – E, I
  • Ability to indentify & remove the barriers facing children, young people and families in the community – E,I
  • Ability to build and maintain strong relationships with colleagues and a wide range of professionals – E, I
  • Ability to build and maintain positive, trusting and appropriate relationships with children, young people and families – E, I
  • Ability to communicate to a range of audiences clearly, sensitively and effectively – E, I


  • An up-to-date knowledge of relevant legislation and a commitment to ensuring that knowledge remains up-to-date – E, I&T
  • An understanding of how to apply this knowledge to ensure the legal rights of a child are upheld – E, I&T
  • A good understanding of health, social care and education systems for children with SEND and how the keyworker role fits into this – E, I&T
  • An understanding of inpatient services, the CETR process and dynamic risk registers – D, A
  • Accurate knowledge of local offer – E, I&T
  • An understanding of the intersection between mental health and learning disabilities/autism – E, I
  • A willingness to share knowledge, resources and good practice with colleagues and other services – E, I


  • A willingness to attend Triple P professionals training to enable delivery to a wide range of families – E, I
  • A commitment to multi-agency working and co-production, E,I
  • Ability & willingness to work flexibly and responsively – E,I
  • Excellent written and verbal communication skills – E, A&I
  • Ability to problem solve and remain solutions focused, E, I
  • An understanding of and commitment to the aims, ethos and philosophies of Daisy Chain – E,I
  • Ability and willingness to work during the evening, and weekends – E, A
  • Ability and willingness to travel throughout the Tees Valley & Durham – E,A
  • A clean full driving license with own transport – E,A
  • Ability to take annual leave within school holiday periods – E,A


Company Benefits

Our staff do amazing jobs and as such we want to reward our staff that is why we offer:-

  • Enhanced holiday leave of 33 days annual leave (pro rata for part time employees) rising to 35 after 5 years’ service.
  • A bespoke induction plan specific to you and your role which starts as soon as a job offer is accepted.
  • Alongside your induction plan new members of staff have a 6 month induction programme and planned meetings with their line manager to ensure the employee is settling in and offer any support needed to fulfil their role.
  • Ongoing training and development.
  • Our Employee Assistance Programme offers a full range of confidential services designed to ensure you receive professional support that may affect work and home life.
  • Company Pension Scheme.
  • Staff discount.
  • Free on-site car parking and refreshments.
  • Social and charitable events.
  • Company sick Pay after successful completion of probationary period.
  • Savings Club
  • Give as you earn scheme for staff to make donation to a charity of their choice if they wish.
  • If your role requires membership of a professional Body we will pay your membership fees.


To be considered for the role click on the apply button above and submit your CV and details alongside a covering letter detailing with examples how you meet the person specification for the role. If you have any questions or require further information please contact us on 01642 531248.

We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status.

If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when submitting your CV.

Stay up to date

Join our mailing list to receive updates about Daisy Chain, including our latest events, news and fundraisers.