Daisy Chain are looking to recruit a Housing, Benefit and Independent Living Officer to join us at our Day Centre based in Norton, Stockton on Tees. The post holder will introduce, lead and deliver Daisy Chain's new housing and Benefit Advice Service. This service will equip adults and young people with autism and neurodevelopmental disorders with benefit advice, money management and independent living skills.

This post is a fixed term contract for 15 months with a start date of Jan 2021.

The salary is £30,000 per annum pro rata (£24,000 actual salary for 30 hours per week.) 

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Key Tasks

Benefit and Advice Support

  • Ensure potential tenants understand the application process for tenancy, providing support with the application process where necessary.
  • Ensure tenants understand a tenancy agreement, their rights and obligations, and discuss any concerns with the individual and other relevant bodies.
  • Provide advice and support for programme beneficiaries to access their benefit entitlement inclusive of disability benefits, housing benefits and any associated grants.
  • Support tenants to sustain their tenancy through budgeting, planning and efficient use of energy.

Support Services

  • Encourage and support tenants to live as fully and independently as possible within the local community, providing information, organisational and practical support, training and advice as appropriate.
  • Organise and provide appropriate support for tenants preparing to move-on to greater independence, including support through the move and resettlement into their new home. 
  • Improve the confidence, self-esteem and independence of service users by developing and delivering a range of independent living skills workshops including; managing a bank account, budgeting, money management, food shopping and other household tasks. 
  • Focusing on confidence, self-esteem and independence. 

Project Development

  • Establish working partnerships with Social Landlords, Housing providers and Local Authority Housing Teams supporting tenants with Autism and neurodevelopmental disorders residing within the Tees Valley.
  • Promote availability of service across housing tenant’s forums.
  • Assist the Head of Adult Services with funding reports by providing accurate and timely information as requested.

Staff and Team Working

  • Work within a team, supporting colleagues and attending team meetings, recording and sharing information appropriately and confidentially. 
  • Keep up to date with issues relevant to housing & support, welfare benefits and other relevant legislation. 
  • To undertake all core training required for this post and other training and professional development activities as required. 
  • Undertake other delegated tasks and responsibilities that fall within your capabilities. 

This job outline is intended to indicate the broad range of responsibilities and requirements of the post. It is neither exhaustive nor exclusive but, while some variation can be expected in particular duties, the outline is considered to provide a reasonable general description of the post.

This post is deemed to require an Enhanced DBS Check with the Disclosure and Barring Service due to the fact that there is access to children and vulnerable adults.


Person Specification

Successful candidates will have a strong work ethic, and share our Company values of Passionate, Inclusive, Empowering, Ambitious and Open. If you have worked in a similar setting before all the better, but most importantly we are looking for people who share our Ethos of improving the lives of families affected by Autism. The below details what we are looking for in an ideal candidate if it is Essential (E) Desirable (D) and how we will assess that skill, via your application (A) at Interview (I) or as part of a task during the interview process (T)  


  • Previous experience of working with/supporting people who have support needs (this may include care of family members, voluntary work or paid employment) -E&A
  • Proven commitment to promoting independent living for those with a disability-E&I
  • Experience of delivering advice in relation to benefit, housing and financial literacy- E&A
  • Substantial experience of managing your own case load of complex welfare benefits cases-E&A
  • In depth knowledge of welfare benefits including those related to disability benefits- E&T
  • At least one years’ experience of working with vulnerable adults-E&A
  •  Experience of working with and supporting adults affected by autism -D&A


  • Level 2 or above in IAG or equivalent -E&A
  • First Aid-D&A 


  • An understanding of DWP legislation and how it applies to adults with a disability-E&I
  • A good understanding of vulnerable tenants needs in a social housing context-E&I
  • An understanding of landlord/tenant/support- care providers and managing agency relationships and responsibilities-E&I
  • An understanding of benefit systems and entitlements for those with autism-E,I&T
  • Detailed understanding of the housing benefit system-E&I
  • An understanding of how to develop independent living skills in adults with additional support needs-E,I&T
  • Confidence and ability to deliver training sessions and presentations to services users and professionals-E&T 
  • An understanding of how autism and neurodiversity may impact an individual’s ability to access housing and to successfully sustain independent living-E&I


  • Understanding of and commitment to the aims, ethos and philosophy of Daisy Chain-E&I
  • Ability to travel to meetings and events-E&A
  • Clean full driving license with own transport-D&A
  • Ability to work flexibly to meet the needs of the service-E&I
  • Ability to work well independently and as part of a team-E&A
  • Adhere to Daisy Chain’s safeguarding children and adults policies at all times-E&I
  • Knowledge of confidentiality and GDPR-E&A

Company Benefits

Our staff do amazing jobs and as such we want to reward our staff. That is why we offer:

  • Enhanced holiday leave of 33 days annual leave (pro rata for part time employees) rising to 35 after 5 years service.
  • A bespoke induction plan specific to you and your role which starts as soon as a job offer is accepted.
  • Alongside your induction plan new members of staff have a 6 month induction programme  and planned meetings with their line manager to ensure the employee is settling in and offer any support needed to fulfil their role.
  • Ongoing training and development. 
  • Our Employee Assistance Programme offers a full range of confidential services designed to ensure you receive professional support that may affect work and home life.
  • Company Pension Scheme.
  • Staff discount.
  • Free on site car parking and refreshments.
  • Social and charitable events.
  • Company sick Pay after successful completion of probationary period.
  • Savings Club
  • Give as you earn scheme for staff to make donation to a charity of their choice if they wish.
  • If your role requires membership of a professional Body we will pay your membership fees. 

To be considered for the role click on the apply button above and submit your CV and details of how you meet the person specification for the role. If you have any questions or require further information please contact us on 01642 531248.

We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status.

If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when submitting your CV.