Post Title: Senior Services Delivery Manager – Training & Quality Assurance

Location: The post will be based at Daisy Chain (will required travel throughout the Tees Valley area)  

Salary: £25,000 to £27,000 per annum (depending on experience)

Hours: 37.5 hours per week (ability to work evenings and weekends including Sundays as required).

Closing date: 14th June at 17.00 hours.

                    Interviews scheduled to take place on 23rd June 2021

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Job Summary

The post holder will be responsible for the strategic development of Daisy Chain’s growing training department as well as for the development, delivery and roll out of Daisy Chain’s new in-house training and development programme and quality assurance framework. 

This is a new senior position where the post holder will be committed to ensuring that Daisy Chain leads the way in providing the very best in specialist Autism training and services.  In addition to their main role the post holder will also deputise for the Heads of Services in their absence. 

Key Tasks


  • Through liaison with the Heads of Services, identify strategic targets, priorities and time lines for the development and promotion of Daisy Chain’s training department.
  • Using evaluation data, develop, coordinate and deliver targeted and strategic plans for the enhancement of service quality and the professional development of staff.
  • Establish a professional training route into autism services for both paid and voluntary staff members. 
  • Deputise for the Heads of Services during holidays, sickness and other absence.
  • Assist the Heads of Services in providing regular reports and updates to the Senior Leadership Team/Board of Trustees.


  • Develop and maintain positive relationships with relevant stakeholders (including parents, professionals and funders) and work in partnership with these organizations.
  • Provide supervision to staff within the team 
  • Establish and maintain effective recording and reporting systems in order to ensure the collection of data and statistics that are high quality, accurate, consistent and can be used to generate reflective reports to inform strategy and update the wider SLT team and trustees.       


  • Establish yourself as an expert in the field of autism and ensure you maintain a broad and up to date knowledge of developments in neurodevelopmental disorders, including effective strategies, resources, techniques, research and local service provision.
  • Plan, coordinate and deliver specifically targeted and needs-based training, guidance and professional development to care staff and volunteers, including 121, small group and whole team based.
  • Where appropriate deliver training to external organisations


  • Provide regular written reports and updates to the Heads of Services.
  • Undertake administrative tasks necessary, in line with Daisy Chain procedures, for the efficient and effective delivery of the key responsibilities in this role.

Additional Responsibilities

  • Comply with the Charities’ Health and Safety policy in all employment practices
  • Maintain the integrity of the Daisy Chain brand in all internal and external communications
  • Work in ways, which promote equality of opportunity, participation and responsibility
  • Maintain a proactive approach to your role and responsibilities along with a commitment to contribute and maintain the positive working ethos within the Charity
  • Ensure attendance at staff meetings.
  • Undertake any training and development deemed necessary for the pursuance of the post
  • Work in a way that contributes to the continuous improvement of the Charity’s services and embraces the organisations quality initiatives
  • Work in ways, which promote equality of opportunity, participation and responsibility
  • Any other duties from time to time, commensurate with the level of the post

This job outline is intended to indicate the broad range of responsibilities and requirements of the post. It is neither exhaustive nor exclusive but, while some variation can be expected in particular duties, the outline is considered to provide a reasonable general description of the post.

This post is deemed to require an Enhanced Disclosure Check with the Criminal Records Bureau due to the fact that there is access to children and vulnerable adults. Further information on the Disclosure Services is available at 

Person Specification

Successful candidates will have a strong work ethic, and share our Company values of Passionate, Inclusive, Empowering, Ambitious, Open and Innovative . If you have worked in a similar setting before all the better, but most importantly we are looking for people who share our Ethos of improving the lives of families affected by Autism. The below details what we are looking for in an ideal candidate if it is Essential (E) Desirable (D) and how we will assess that skill, via your application (A) at Interview (I) or as part of a task during the interview process (T)


  • Experience of delivering impactful training to groups of professionals-E&A
  • Extensive experience of carrying out performance management and providing constructive feedback to staff and colleagues in order to elicit positive change and development-E&A
  • Experience of carrying out quality assurance evaluations, creating actions plans and implementing the coordination of change for the effective improvement and enhancement of services.-E&A
  • Experience of managing projects and budgets-E&A
  •  Experience of effective multi agency working-E&A
  • Extensive experience of working with, providing support to and planning services and activities for individuals affected by Autism Spectrum Disorder and neurodiversity-E&A
  • Extensive experience of working flexibly and applying a range of bespoke aupport strategies to meet the needs of diverse individuals-E&A


  •       Minimum level 5 qualification in a relevant field (e.g. autism, psychology, education, health & social care) or        equivalent experience-E&A
  •       Level 4 management qualification-D&A

Knowledge and Skills

  • A thorough understanding of the challenges faced by individuals affected by autism and neurodevelopmental disorders, including children, young people, adults and families-E&I
  • A thorough understanding of effective strategies and techniques for working with and supporting individuals affected by neurodiversity and how these can be implemented practically within services-E&I
  • A clear, confident communicator with the ability to deliver effective constructive feedback to a range of staff-E&T
  • Excellent written and verbal communications skills-E,A&I
  • Excellent listening skills and the ability to be sympathetic and discreet-E&I
  • IT literate and able to use all appropriate software packages-E&A
  • Excellent record keeping skills, including the use of Excel spreadsheets to store and evaluate data -E&A
  • Up-to-date knowledge of developments in autism and other related neurodevelopmental disorders-E&I
  • Ability to problem solve, use initiative and work with a high level of proactivity and independence, whilst also maintaining a team mentality and liaising well with others when necessary-E&I
  • Able to make professional and objective evaluations of services-E&I
  • Exceptional time management, organisational and prioritisation skills-E&A
  • The ability to consistently inspire, motivate and empower staff, including during times of change-E&I
  • A high level of passion, commitment, dedication and resilience-E&I


  • Understanding of and commitment to the aims, ethos and philosophy of Daisy Chain-E&I
  • Ability and willingness to work during the evening, and weekends including Sundays -E&A
  • Ability to travel to projects, events and meetings-E&A
  • Clean full driving license with own transport-E&A
  • Ability to work within agreed and often tight timescales-E&A
  • Ability to work flexibly to meet the needs of the service-E&A

Company Benefits

Our staff do amazing jobs and as such we want to reward our staff that is why we offer

  • Enhanced holiday leave of 33 days annual leave (pro rata for part time employees) rising to 35 after 5 years’ service.
  • A bespoke induction plan specific to you and your role which starts as soon as a job offer is accepted.
  • Alongside your induction plan new members of staff have a 6 month induction programme and planned meetings with their line manager to ensure the employee is settling in and offer any support needed to fulfil their role
  • Ongoing training and development. 
  • Our Employee Assistance Programme offers a full range of confidential services designed to ensure you receive professional support that may affect work and home life.
  • Company Pension Scheme.
  • Staff discount.
  • Free on-site car parking and refreshments.
  • Social and charitable events.
  • Company sick Pay after successful completion of probationary period.
  • Savings Club
  • Give as you earn scheme for staff to make donation to a charity of their choice if they wish.
  • If your role requires membership of a professional Body we will pay your membership fees. 

To be considered for the role click on the apply button above and submit your CV and details alongside a covering letter detailing with examples how you meet the person specification for the role. If you have any questions or require further information please contact us on 01642 531248.

We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status.

If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when submitting your CV.