Post Title: Superstore Assistant Manager

Salary: £18,346 per annum

Hours: 37.5 hours per week.

Contract: Permanent

Closing date: Friday 29th April at 12noon with interviews scheduled to take place on 6th and 7th May

The successful candidate will be required to apply for an Enhanced DBS Check with the Disclosure and Barring Service due to the fact that there is access to children and vulnerable adults.

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Job brief

The Assistant Manager is a key role in ensuring the Superstore operates in a smooth and efficient manner to maximise income and customer satisfaction. You will be the first point of contact for customers calling to arrange collections and deliveries of donations and will operate an efficient booking and route planning system for the warehouse and van drivers. The post holder will be central to providing improving the customer experience and quality of donations made to the superstore.

You will also carry out daily admin duties such as till reconciliation and banking procedures as well as deputising for the store manager as required.

Key Tasks

  • Cash handling, float management, till reconciliation daily and shop banking.
  • Administer and input gift aid forms and claims onto the system
  • Oversee till operations inclusive of gift aid and stock management checks
  • Provide high quality customer service skills when dealing with customers
  • Act as cover for Shop Managers during absence e.g. Annual leave, sickness and rota days off
  • Implement and manage an efficient collections and deliveries system by liaising with customers, shop managers and van drivers
  • Plan and prepare daily van routes to ensure time and cost effectiveness
  • Answer the phone during peak times to help manage the flow of donations, collections and deliveries
  • Play a key role in developing our donation station procedures to improve quality of stock, reduce unsuitable donations and increase amount of gift aiders.
  • Engage regularly with customers during donation process to reject unsuitable items whilst preventing donor disengagement.
  • Ensure the store has adequate levels of disposables across the store and distribution inclusive of placing orders
  • Maintain excellent levels of communication with the Superstore teams
  • IT work required by the store

Additional responsibilities

  • Comply with the Charity's Health and Safety policy in all employment practices
  • Maintain the integrity of the Daisy Chain brand in all internal and external communications
  • Maintain a proactive approach to your role and responsibilities along with commitment to contribute and maintain the positive working ethos within the Charity
  • Maintain working knowledge of the policies and regulations governing the Charity
  • Assure attendance at staff meetings.
  • Undertake any training and development deemed necessary for the pursuance of the post
  • Work in a way that contributes to the continuous improvement of the Charity’s services and embraces the organisations quality initiatives
  • Any other duties from time to time, commensurate with the level of the post
  • An understanding of and commitment to equal opportunities

This job outline is intended to indicate the broad range of responsibilities and requirements of the post. It is neither exhaustive nor exclusive but, while some variation can be expected in particular duties, the outline is considered to provide a reasonable general description of the post.

Person Specification

Successful candidates will have a strong work ethic, and share our Company values of Passionate, Inclusive, Empowering, Ambitious and Open. If you have worked in a similar setting before the entire better, but most importantly we are looking for people who share our Ethos of improving the lives of families affected by Autism. The below details what we are looking for in an ideal candidate if it is Essential (E) Desirable (D) and how we will assess that skill, via your application (A) at Interview (I) or as part of a task during the interview process (T)


  • Excellent administrative skills-E,I&T
  • A flexible approach to working-E&I
  • Fantastic customer service skills inclusive of handling complaints-E&T
  • Organised approach to work, and an ability to encourage others to act in a similar way-E,A&I
  • Experience in using tills-E,A&I
  • Experience of managing staff-D,A&I
  • Experience of cash handling-E,A&I
  • Experienced in the management and coordination of work schedules-E,A,I &T
  • Ability to proactively seek high quality donations-D&I
  • Stock Control-D,A&I


  • GCSE or equivalent in Maths and English-E&A
  • Good general education-E&A
  • Excellent IT skills-E,A&I


  • Proficient in Microsoft excel-E,A&I
  • Knowledge of Gift Aid procedures-D&I
  • Keen eye for quality and selection of quality donated goods.-E,I&T


  • A friendly and confident demeanour-E&I
  • Fantastic organisation skills-E&I
  • Ability to work independently-E,A,I&T
  • Willingness to learn new skills-E&I
  • Efficient and reliable -E,A&I
  • Willing to work flexibly, including weekends-E&I

Company Benefits

Our staff do amazing jobs and as such we want to reward our staff that is why we offer

  • Enhanced holiday leave of 33 days annual leave (pro rata for part time employees) rising to 35 after 5 years service.
  • A bespoke induction plan specific to you and your role which starts as soon as a job offer is accepted.
  • Alongside your induction plan new members of staff have a 6 month induction programme and planned meetings with their line manager to ensure the employee is settling in and offer any support needed to fulfil their role.
  • Ongoing training and development.
  • Our Employee Assistance Programme offers a full range of confidential services designed to ensure you receive professional support that may affect work and home life.
  • Company Pension Scheme.
  • Staff discount.
  • Free on site car parking and refreshments.
  • Social and charitable events.
  • Company sick Pay after successful completion of probationary period.
  • Savings Club
  • Give as you earn scheme for staff to make donation to a charity of their choice if they wish.
  • If your role requires membership of a professional Body we will pay your membership fees.

To be considered for the role click on the apply button above and submit your CV and details of how you meet the person specification for the role. If you have any questions or require further information please contact us on 01642 531248.

We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status.

If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when submitting your CV.